Refund policy

We operate a 14-day return policy, meaning you have 14 days from the date of delivery to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unworn and unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase. Swimwear items cannot be returned for hygiene reasons if the protective film has been removed.

To initiate a return, please contact us at contact@shopelova.com with your order number and the reason for the return. We will provide you with the return address after your request has been validated. Items sent back without prior authorization will not be accepted.

Damage and Issues:

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item.

Non-returnable items:

We do not accept returns of promotional items or gift cards.

Exchanges:

The fastest way to get what you want is to return the item and, once the return is accepted, make a separate purchase for a new item.

14-day withdrawal period in the European Union:

In accordance with European legislation, you have the right to cancel or return your order within 14 days, for any reason and without providing a reason.

Refunds:

We will notify you as soon as we receive and inspect your return. If the refund is approved, you will be refunded to your original payment method within 10 business days.

For any questions: contact@shopelova.com.